Call Center Agent

10 hours ago

Makati City, National Capital Region, Philippines InLife Health Care Full time $104,000 - $130,878 per year

The Call Center Agent is involved in the operations of the Call Center Department of iCare which operates 24/7 to ensure that iCare members availing of the medical benefits are assisted accordingly to contribute to employee engagement, and retention in proportion but not limited to the medical needs of the company and covered companies and individuals.

JOB DESCRIPTION:

  • Attends to clients' general inquiries and/or follow-ups on claims transactions, ID cards, and other similar transactions.
  • Delivers assistance to members.
  • Accepts calls/inquiries from providers.
  • Maintain company spiels and lines that will entice members to call them regarding their benefit including medical network inquiries, concerns and LOA issuances.
  • Ensure that the member's coverage and benefits is discussed appropriately and issue the letter of authorization (LOA).
  • Assist the member during their availment by checking medical facility charges and professional fees to maximize member's benefits and to prevent incurrence of excess charges beyond the benefit coverage and advises member on non-covered charges.

JOB REQUIREMENTS:

  • Graduate of any 4-year college course, preferably medical allied. Undergraduates are also welcome to apply.
  • Experience in insurance / HMO and value adding services preferred.
  • Good communication (oral and written) and interpersonal skills.
  • Computer literate
  • Customer service oriented
  • With decisive and analytical mind
  • Willing to do shifting schedules
  • Willing to work onsite in Makati City
  • Can start ASAP

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