Call Center Agent

1 day ago

Makati City, National Capital Region, Philippines InLife Health Care Full time ₱150,000 - ₱250,000 per year

The Call Center Agent is involved in the operations of the Call Center Department of iCare which operates 24/7 to ensure that iCare members availing of the medical benefits are assisted accordingly to contribute to employee engagement, and retention in proportion but not limited to the medical needs of the company and covered companies and individuals.

JOB DESCRIPTION:

  • Attends to clients' general inquiries and/or follow-ups on claims transactions, ID cards, and other similar transactions.
  • Delivers assistance to members.
  • Accepts calls/inquiries from providers.
  • Maintain company spiels and lines that will entice members to call them regarding their benefit including medical network inquiries, concerns and LOA issuances.
  • Ensure that the member's coverage and benefits is discussed appropriately and issue the letter of authorization (LOA).
  • Assist the member during their availment by checking medical facility charges and professional fees to maximize member's benefits and to prevent incurrence of excess charges beyond the benefit coverage and advises member on non-covered charges.

JOB REQUIREMENTS:

  • Graduate of any 4-year college course, preferably medical allied. Undergraduates are also welcome to apply.
  • Experience in insurance / HMO and value adding services preferred.
  • Good communication (oral and written) and interpersonal skills.
  • Computer literate
  • Customer service oriented
  • With decisive and analytical mind
  • Willing to do shifting schedules
  • Willing to work onsite in Makati City
  • Can start ASAP

  • Call Center Agents

    1 day ago

    Makati City, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱156,000 - ₱360,000 per year

    We are hiring call center agents with and without experienceCustomer Service RepsTechnical SupportTravel AgentsHealthcare BackgroundFinancial BackgroundOther CCA RolesLocations are across the PhilippinesJob Types: Full-time, PermanentPay: Php13, Php30,000.00 per monthAt least SHS graduate

  • Call Center Agent

    3 days ago

    Makati City, National Capital Region, Philippines Loop Contact Solutions Full time ₱30,000 per year

    We are looking for enthusiastic and goal-driven Call Center Agents to join our growing team in Makati. If you have a passion for sales, great communication skills, and the drive to succeed — we want you on our teamQualifications:At least 3-6 months of BPO experienceGood English communication skills (verbal & written)Willing to work onsite in MakatiCan...

  • Call Center Agent

    1 day ago

    Makati City, National Capital Region, Philippines Metacom Full time ₱216,000 per year

    We are hiring Call Center Agents who can start immediately. Apply tonight and secure your virtual interview tomorrow.Details:Interview: Virtual (Zoom)Schedule: TomorrowWork Setup: OnsiteAvailable Sites: Makati, Alabang, Pasig, CebuQualifications:Senior High School graduate or College levelWith or without BPO experienceGood English communication skillsWilling...

  • Call Center Agent

    3 days ago

    Makati City, National Capital Region, Philippines Open AI Full time ₱288,000 - ₱336,000 per year

    Open AI is hiring a Full time Call Center Agent role in Makati City, NCR. Apply now to be part of our team.Requirements for this role:Flexible hours availableNo experience required for this roleExpected salary: ₱24,000 - ₱28,000 per monthCustomer Service Representative - Exciting Career Opportunities (Over the Phone Interview initial-final)Location: Work...

  • Call Center Agent

    3 days ago

    Makati City, National Capital Region, Philippines Sapient Solution NCR Full time ₱170,000 - ₱250,000 per year

    We are mass hiring for Call Center Agents - Retail Account as prior in our Makati siteSapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELYResponsibilities:Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.Update and maintain accurate records of customer interactions,...

  • Call Center Supervisor

    1 day ago

    Quezon City, National Capital Region, Philippines ee-1f59-48a5-bb73-b1948427e080 Full time ₱300,000 - ₱600,000 per year

    Job Title: Call Center Supervisor - With Existing Team of AgentsJob Type: Independent ContractorCompany Overview:Transimex Global is a leading Freight Brokerage company with 30 years of experience dedicated to providing exceptional service and innovative logistics solutions to our customers.We are currently seeking a motivated and experienced Call Center...

  • Call Center Agent

    3 days ago

    Quezon City, National Capital Region, Philippines Sapient Global Services Full time ₱240,000 - ₱336,000 per year

    We are mass hiring for Call Center Agents as prior in our Quezon City siteSapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELYResponsibilities:Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.Update and maintain accurate records of customer interactions, transactions,...

  • Project Manager – Call Center

    1 day ago

    Makati City, National Capital Region, Philippines LSG Makati, PH Full time

    We are seeking an experienced Project Manager with a strong background in call center operations, payment products, and CRM systems (HubSpot required) to support a strategic client engagement. This role involves leading a full assessment and enhancement of the client's customer service infrastructure, including IVR system optimization, agent enablement and...

  • Project Manager – Call Center

    1 day ago

    Makati City, National Capital Region, Philippines Lean Solutions PH Full time

    About the Role:We are seeking an experienced Project Manager with a strong background in call center operations, payment products, and CRM systems (HubSpot required) to support a strategic client engagement. This role involves leading a full assessment and enhancement of the client's customer service infrastructure, including IVR system optimization, agent...

  • Project Manager – Call Center

    2 days ago

    Makati City, National Capital Region, Philippines Lean Solutions Group Full time

    About the Role:We are seeking an experiencedProject Managerwith a strong background incall center operations,payment products, andCRM systems (HubSpot required)to support a strategic client engagement. This role involves leading a full assessment and enhancement of the client'scustomer service infrastructure, includingIVR system optimization,agent enablement...