Remote Call Center Representative

21 hours ago

Marikina City, National Capital Region, Philippines beBeeCustomerService Full time ₱20,000 - ₱25,000

We are seeking a professional and efficient Call Center Agent to join our team.

Job Description

This role involves handling inbound and outbound calls in a fast-paced environment. You will be responsible for resolving customer issues on the first call through effective problem-solving, researching and retrieving information across systems to support customer needs, and accurately documenting interactions and process claims.

Key Responsibilities
  • Handle customer inquiries and resolve issues efficiently.
  • Provide accurate and timely information to customers.
  • Research and retrieve information from various systems to support customer needs.
  • Document interactions and process claims accurately.

You will work closely with our team to deliver exceptional customer service and achieve business objectives.

Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent communication skills, both verbal and written.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Prior experience in a call center setting, preferably in a similar role.
  • Proficiency in English language is essential for this role.
Benefits

This role offers:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

We encourage applicants who are passionate about delivering exceptional customer service and committed to excellence.

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