Team Leader

4 days ago

Quezon City, National Capital Region, Philippines ONE CALL SOLN CALL CENTER SERVICES Full time ₱360,000 - ₱480,000 per year

ONE CALL SOLN CALL CENTER SERVICES is hiring a Full time Team Leader role in Quezon City, NCR. Apply now to be part of our team.

Job summary:

  • Flexible hours available
  • 2-3 years of relevant work experience required for this role
  • Expected salary: ₱25,000 - ₱40,000 per month

One Call Solutions Company provides comprehensive and innovative technology solutions designed to streamline operations and enhance productivity for businesses of all sizes. Our mission is to be the single point of contact for all our clients' technology needs, from IT infrastructure and cloud services to cybersecurity and custom software development. We empower businesses to focus on their core objectives by handling the complexities of their technological landscape.

We're excited to announce the expansion of our team to Davao City, a vibrant hub of talent and innovation in the Philippines. This strategic move allows us to tap into the region's skilled workforce and better serve our growing client base with local expertise and support. Our Davao City office will play a key role in developing and delivering the cutting-edge solutions that our clients have come to expect.

We are seeking a highly motivated and experienced Senior Team Leader to join our growing team in Davao City. The successful candidate will be responsible for providing leadership and guidance to a team of professionals, ensuring that all departmental goals and company objectives are met. This role is crucial in fostering a positive and productive work environment while acting as a key link between team members and senior management.

Responsibilities:

  • Lead, mentor, and motivate a team to achieve and exceed performance targets and quality standards.
  • Oversee day-to-day operations and workflows, ensuring efficiency and seamless delivery of services.
  • Conduct regular performance reviews and provide constructive feedback and coaching to team members to support their professional development.
  • Develop and implement strategies to improve team productivity, efficiency, and overall performance.
  • Handle escalated issues and conflicts, providing timely and effective resolution.
  • Collaborate with other departments to ensure alignment of team efforts with broader company goals.
  • Monitor and analyze key performance indicators (KPIs) and prepare comprehensive reports for senior management.
  • Foster a positive and collaborative team culture that encourages open communication and continuous improvement.

Qualifications:

  • Bachelor's degree in Business Administration, Management, or a related field.
  • Minimum of 5 years of progressive experience in a leadership or supervisory role, preferably in the technology or a related industry.
  • Proven track record of successfully managing and developing high-performing teams.
  • Exceptional leadership, communication, and interpersonal skills.
  • Strong problem-solving and decision-making abilities with a proactive approach to challenges.
  • Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and experience with relevant project management or CRM software.

  • Team Leader

    4 days ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱350,000 - ₱700,000 per year

    TheTeam Leaderis responsible for supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing...

  • Team Leader

    4 days ago

    Quezon City, National Capital Region, Philippines Afni Full time ₱900,000 - ₱1,200,000 per year

    The Team Leader is responsible for entry level supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing...

  • Team Leader

    4 days ago

    Quezon City, National Capital Region, Philippines Probe CX Full time

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team...

  • Team Leader

    1 week ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...

  • Team Leader

    4 days ago

    Quezon City, National Capital Region, Philippines Probe CX Full time

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilitiesTo manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team to...

  • Team Leader

    2 days ago

    Quezon City, National Capital Region, Philippines TaskUs Full time ₱900,000 - ₱1,200,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Team Leader

    4 days ago

    Quezon City, National Capital Region, Philippines iFive Inc. Full time ₱480,000 - ₱486,000 per year

    iFive Inc. is hiring a Full time Team Leader role in QC, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: EveningTuesday: EveningWednesday: EveningThursday: EveningFriday: EveningExpected salary: ₱40,000 per month

  • Team Leader

    4 days ago

    Quezon City, National Capital Region, Philippines Field Outsource Asia Full time ₱233,200 - ₱295,400 per year

    Must be 4 years college graduatewith at least 1 year Experience as Team Leader and also as Sales Associate & CashierWilling to do field works & roving handling peopleWilling to be assigned in different kioskManaging the day-to-day activities of the team.Motivating the team to achieve organizational goals.Developing and implementing a timeline to achieve...

  • Team Leader

    3 hours ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱300,000 - ₱600,000 per year

    The Team Leader will be responsible for managing the performance ofAssigned Customer Service Agents and apply strategic processes to improve team performance and contribute to the ongoing improvement of the account.Improve & sustain team performance to deliver and exceed assigned key performance indicators (KPIs)Maintain a daily/weekly/monthly operating...

  • Team Leader

    4 days ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time $104,000 - $130,878 per year

    DescriptionPosition Purpose:The Team Leader is responsible for managing a team of agents to ensure successful delivery of project goals. This role involves overseeing daily operations, coaching team members, monitoring performance metrics, and ensuring compliance with client expectations and company standards.Essential Functions and...