Team Leader

4 days ago

Quezon City, National Capital Region, Philippines ONE CALL SOLN CALL CENTER SERVICES Full time ₱360,000 - ₱480,000 per year

ONE CALL SOLN CALL CENTER SERVICES is hiring a Full time Team Leader role in Quezon City, NCR. Apply now to be part of our team.

Job summary:

  • Flexible hours available
  • 2-3 years of relevant work experience required for this role
  • Expected salary: ₱25,000 - ₱40,000 per month

One Call Solutions Company provides comprehensive and innovative technology solutions designed to streamline operations and enhance productivity for businesses of all sizes. Our mission is to be the single point of contact for all our clients' technology needs, from IT infrastructure and cloud services to cybersecurity and custom software development. We empower businesses to focus on their core objectives by handling the complexities of their technological landscape.

We're excited to announce the expansion of our team to Davao City, a vibrant hub of talent and innovation in the Philippines. This strategic move allows us to tap into the region's skilled workforce and better serve our growing client base with local expertise and support. Our Davao City office will play a key role in developing and delivering the cutting-edge solutions that our clients have come to expect.

We are seeking a highly motivated and experienced Senior Team Leader to join our growing team in Davao City. The successful candidate will be responsible for providing leadership and guidance to a team of professionals, ensuring that all departmental goals and company objectives are met. This role is crucial in fostering a positive and productive work environment while acting as a key link between team members and senior management.

Responsibilities:

  • Lead, mentor, and motivate a team to achieve and exceed performance targets and quality standards.
  • Oversee day-to-day operations and workflows, ensuring efficiency and seamless delivery of services.
  • Conduct regular performance reviews and provide constructive feedback and coaching to team members to support their professional development.
  • Develop and implement strategies to improve team productivity, efficiency, and overall performance.
  • Handle escalated issues and conflicts, providing timely and effective resolution.
  • Collaborate with other departments to ensure alignment of team efforts with broader company goals.
  • Monitor and analyze key performance indicators (KPIs) and prepare comprehensive reports for senior management.
  • Foster a positive and collaborative team culture that encourages open communication and continuous improvement.

Qualifications:

  • Bachelor's degree in Business Administration, Management, or a related field.
  • Minimum of 5 years of progressive experience in a leadership or supervisory role, preferably in the technology or a related industry.
  • Proven track record of successfully managing and developing high-performing teams.
  • Exceptional leadership, communication, and interpersonal skills.
  • Strong problem-solving and decision-making abilities with a proactive approach to challenges.
  • Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and experience with relevant project management or CRM software.

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