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Real-Time Operations Coordinator

2 weeks ago

Makati City, National Capital Region, Philippines SuperStaff Full time
About the Role

As a Service Delivery Analyst at SuperStaff, you will play a critical role in ensuring the smooth operation of our services. Your primary responsibility will be to monitor call and text activity, ensuring adherence to operational procedures and supporting the operations management team.

You will work closely with cross-functional teams to analyze workforce management data, identify areas for improvement, and develop strategies to enhance service delivery. Your strong analytical skills, combined with your ability to communicate complex information effectively, will make you an asset to our team.

We are looking for a highly adaptable individual who can thrive in a fast-paced environment. You will need to possess excellent problem-solving skills, with the ability to think critically and creatively.

In return for your hard work and dedication, we offer a comprehensive benefits package, including HMO with 1 free dependent, life insurance, 20 PTO credits annually, and VL and SL cash conversion.