Technical Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time $63,227 - $78,311
Job Description

We are seeking a skilled Technical Support Representative to join our team. As a key member of our Assessment Delivery Operations and Support department, you will play a critical role in providing high-quality technical support to our customers.

As a Technical Support Representative, you will be responsible for assisting the Tier 1 Support team by liaising between Support, Development, and Product teams. You will work closely with internal stakeholders to provide regular feedback and updates on customer issues.

Key Responsibilities:

  • Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues
  • Maintain consistent ticket quality, achieving the agreed-upon target for monthly reviews
  • Proactively support users of the Turnitin products (administrators, instructors, teaching assistants, exam takers and proctors) ensuring problem resolution, system access, optimal system performance, and overall customer happiness
Qualifications

To be successful in this role, you will need to have:

  • 2 years of Customer Support Experience
  • Bachelor's Degree in Computer Science or equivalent work experience
  • Strong working knowledge of Windows and Mac OS
  • An understanding of multiple integration paths
Benefits

We offer a comprehensive benefits package that includes:

  • Health Care Coverage*
  • Education Reimbursement*
  • Competitive Paid Time Off
  • 4 Self-Care Days per year
Additional Information

At Turnitin, we strive to create a diverse and inclusive workplace where all employees feel valued and supported. We believe that having a global mindset is essential to our success and actively seek out teammates who share this vision.

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