Program Optimization Specialist

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeProgram Full time $60,000 - $70,000
About the Role

This position focuses on optimizing policies and processes to enhance user experience and internal operations.

Responsibilities
  • Promote safety for users by completing initiatives and using AI to improve quality and efficiency of Trust and Safety programs and operations:
    • Plan and prioritize tasks, considering dependencies and deliverables.
    • Use data to inform decisions, devise strategies, and mitigate risks.
    • Optimize processes, create new policies, and cascade changes.
    • Become a subject matter expert in Trust and Safety policies.
  • Maintain and update significant Trust and Safety programs like the Thumbtack Guarantee , the Thumbtack Solution Center, Non-Discrimination Policy , Data Privacy compliance, Dispute Mediation, Anomaly Detection, Terms of Service enforcement, Payments Risk, etc.
  • Collaborate with Operations, Internal Tools, Legal, Enablement, Product, Engineering, Sales, Marketing, etc. as needed to align on Trust and Safety vision, requirements, and enforcement strategies:
Requirements
  • 2+ years in program management, policy or process management, and can lead complex projects to successful outcomes (impacting ≅10 to 50+ people).
  • Track record of problem-solving skills and analytical decision-making, which includes executing/driving solutions forward yourself.
  • Strong communicator with ability to explain findings and recommendations to various stakeholders and audiences.
  • Familiarity with AI- or automation-enhanced T&S or Service environments (e.g. bots, agent assist, self-serve, and a vision for their transformative potential)
  • Experience in Trust and Safety, risk mitigation, dispute resolution, incident management, content moderation
Benefits
  • Diverse and inclusive work environment.
  • Equal opportunities for all employees.
Application Information

Please submit your application, including your resume, cover letter, and any required documents.

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