Freight Coordinator
1 month ago
We are seeking a highly organized and detail-oriented Freight Coordinator to assist with freight dispatching and related administrative tasks.
Key Responsibilities:- Coordinate freight movement by scheduling pickups and deliveries based on customer requirements.
- Locate and secure carriers for freight within the customer's time and budget requirements.
- Monitor and track shipments via transportation management systems (TMS) and e-tracking tools.
- Communicate with carriers and clients to ensure timely pickup and delivery of loads.
- Maintain consistent communication with carriers to manage appointments and address any changes or issues in transit.
- Assist in building loads into the TMS system.
- Ensure that all necessary load data is accurately input into spreadsheets and tracking tools.
- Monitor and oversee approximately 50 loads per week, ensuring all logistics details are accounted for.
- Provide excellent customer service by promptly responding to client inquiries and providing updates on shipment statuses.
- Keep customers informed of any delays, issues, or changes related to their shipments.
- Work closely with clients to meet specific requirements for loads and carriers.
- Manage administrative tasks related to dispatching, including updating spreadsheets and ensuring accurate data entry for each load.
- Assist in other administrative duties such as appointment setting, load building, and check calls on trucks.
- Ensure all documentation is correctly filed and available for tracking and reporting.
- Experience in dispatching within a freight brokerage or logistics environment.
- Familiarity with Transportation Management Systems (TMS) and load tracking tools.
- Experience with load scheduling, carrier coordination, and appointment setting.
- Strong communication skills to effectively liaise between clients, carriers, and internal teams.
- Ability to handle customer service inquiries and provide clear, professional updates on shipments.
- Exceptional attention to detail, especially when inputting and tracking load data.
- Strong organizational skills to manage multiple loads and dispatch tasks simultaneously.
- Proficient in Microsoft Excel or Google Sheets for data management and tracking.
- Ability to quickly learn and adapt to new software and e-tools for freight tracking and communication.
- Awareness of cybersecurity protocols and the importance of safeguarding client information.
- Strong decision-making skills to resolve issues related to scheduling, delays, or carrier changes.
- Ability to think on your feet and adjust plans quickly when unexpected situations arise.
- Prior experience working with freight brokerage companies, particularly in refrigerated freight.
- Familiarity with load-tracking apps and e-tools for real-time monitoring.
- Experience handling multiple clients or accounts within a logistics setting.
- Self-motivated and capable of working independently.
- Reliable, with a strong work ethic and the ability to manage time effectively.
- Flexible, adaptable, and comfortable working in a fast-paced, dynamic environment.
At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:
- Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
- Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
- Flexible Work Options: Work your way If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
- Wellness Matters: Recharge and refresh Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
- Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.
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