Freight Coordination Specialist

2 months ago

Manila, National Capital Region, Philippines EFlexervices Full time
About eFlexervices

eFlexervices is a company with a legacy of 22 years of experience in providing quality services in the BPO sector. We pride ourselves on building trust with our clients and delivering exceptional results. Our approach focuses on matching talents with the right organizations, optimizing performance, and maximizing efficiency. We strive for exceptional quality and unwavering trust in all our endeavors.

What We're Looking For

eFlexervices is seeking a highly organized and detail-oriented individual to fill the role of Freight Coordination Specialist. The successful candidate will be responsible for coordinating freight movement, scheduling pickups and deliveries, locating and securing carriers, and ensuring smooth communication between clients and carriers. This role requires a proactive and independent individual with strong communication skills, attention to detail, and the ability to manage multiple shipments simultaneously.

Key Responsibilities
  • Coordinate freight movement by scheduling pickups and deliveries based on customer requirements.
  • Locate and secure carriers for freight within the customer's time and budget requirements.
  • Monitor and track shipments via transportation management systems and e-tracking tools.
  • Communicate with carriers and clients to ensure timely pickup and delivery of loads.
  • Maintain consistent communication with carriers to manage appointments and address any changes or issues in transit.
  • Load Management:
    • Assist in building loads into the TMS system.
    • Ensure that all necessary load data is accurately input into spreadsheets and tracking tools.
    • Monitor and oversee approximately 50 loads per week, ensuring all logistics details are accounted for.
  • Customer Communication & Support:
    • Provide excellent customer service by promptly responding to client inquiries and providing updates on shipment statuses.
    • Keep customers informed of any delays, issues, or changes related to their shipments.
    • Work closely with clients to meet specific requirements for loads and carriers.
  • Administrative & Data Entry:
    • Manage administrative tasks related to dispatching, including updating spreadsheets and ensuring accurate data entry for each load.
    • Assist in other administrative duties such as appointment setting, load building, and check calls on trucks.
    • Ensure all documentation is correctly filed and available for tracking and reporting.

Requirements and Qualifications

Dispatching & Logistics Knowledge:
  • Experience in dispatching within a freight brokerage or logistics environment.
  • Familiarity with Transportation Management Systems (TMS) and load tracking tools.
  • Experience with load scheduling, carrier coordination, and appointment setting.

Strong Communication Skills:
  • Excellent verbal and written communication skills to effectively liaise between clients, carriers, and internal teams.
  • Ability to handle customer service inquiries and provide clear, professional updates on shipments.

Attention to Detail & Organization:
  • Exceptional attention to detail, especially when inputting and tracking load data.
  • Strong organizational skills to manage multiple loads and dispatch tasks simultaneously.

Technological Proficiency:
  • Proficient in Microsoft Excel or Google Sheets for data management and tracking.
  • Ability to quickly learn and adapt to new software and e-tools for freight tracking and communication.
  • Awareness of cybersecurity protocols and the importance of safeguarding client information.

Problem-Solving Ability:
  • Strong decision-making skills to resolve issues related to scheduling, delays, or carrier changes.
  • Ability to think on your feet and adjust plans quickly when unexpected situations arise.

Preferred Experience:
  • Prior experience working with freight brokerage companies, particularly in refrigerated freight.
  • Familiarity with load-tracking apps and e-tools for real-time monitoring.
  • Experience handling multiple clients or accounts within a logistics setting.

Key Traits for Success:
  • Self-motivated and capable of working independently.
  • Reliable, with a strong work ethic and the ability to manage time effectively.
  • Flexible, adaptable, and comfortable working in a fast-paced, dynamic environment.

Benefits and Perks:

eFlexervices is a community that fosters growth, learning, and personal connections. Our benefits and perks include:
  • Competitive compensation package.
  • Flexible work options.
  • Wellness matters.
  • Pathways to success.

Join the eFlex family and experience a workplace that values your individuality and success.

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