Track and Trace Coordinator
4 weeks ago
We are seeking a dedicated and detail-oriented Track and Trace Coordinator to ensure all shipments are monitored, on schedule, and communication flows among drivers and departments. The ideal candidate will have experience in freight movement services and/or customer service, with a strong commitment to customer satisfaction.
You will perform the following tasks:
- Monitor and track shipments for timely delivery.
- Communicate with drivers and departments regarding freight movement.
- Handle delivery schedules, pick-ups, and updates effectively.
- Maintain records of shipment statuses and communicate any issues promptly.
- Manage multiple tasks and prioritize workload in a fast-paced environment.
- Provide excellent customer service via phone, email, and text.
- Collaborate with team members to maintain a productive work environment.
The ideal candidate will have:
- Minimum of 1-2 years' experience in freight movement, logistics, or similar.
- Strong verbal and written communication skills; fluency in English is required.
- Proficient in Microsoft Office and CRM software.
- Excellent telephone skills.
- Ability to work independently and as part of a team.
- Self-motivated with a keen eye for detail.
- Strong interpersonal skills and a commitment to delivering exceptional customer service.
We offer:
- Above-industry salary package and incentives.
- Comprehensive HMO benefits and life insurance from day 1.
- Free learning and development courses.
- Dynamic company events.
- Opportunities for promotion.
- Free meals and snacks.
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