NOC Network Operations Center Engineer

2 days ago

Cebu City, Central Visayas, Philippines beBeeNetworkMonitoring Full time ₱1,000,000 - ₱1,500,000
Job Title:

NOC Network Monitoring Specialist


About the Role

We are seeking a highly skilled NOC Network Monitoring Specialist to join our fast-growing team. As a key member of our team, you will be responsible for monitoring networks and systems, handling incident tickets, coordinating with field engineers, and ensuring smooth operations for our global clients.

This is a project-based opportunity with strong growth potential and comprehensive training.

Responsibilities
  • Monitor systems, networks, and tools to ensure operational stability.
  • Track and log work progress in ticketing systems (Splunk, MS Teams, Salesforce).
  • Respond to alerts and incident tickets in a timely manner.
  • Dispatch field engineers or technicians as needed and coordinate job activities.
  • Facilitate parts or equipment dispatch when required.
  • Communicate clearly with internal teams, field engineers, and customers.
  • Document troubleshooting steps, job updates, and resolutions accurately.
  • Provide high-quality customer support with strong professionalism.
Requirements
  • Background in FTTx, GPON, or ISP operations preferred.
  • Experience in network monitoring, technical support, or call center operations a plus.
  • Strong written and verbal English communication skills.
  • Comfortable working in a remote setup with a headset and company-issued laptop.
  • Good problem-solving skills and attention to detail.
  • Ability to follow procedures, work independently, and escalate when needed.
  • Willingness to work night shift hours (UK time).
Benefits
  • Competitive project-based compensation.
  • One-week onboarding and hands-on training provided.
  • Initial 1:1 support with a field engineer, scaling up to multiple project responsibilities.
  • Ongoing guidance and collaboration with experienced engineers.
Why Join Us?
  • Be part of a fast-growing NOC-as-a-Service team in heavy growth mode.
  • Opportunity to gain hands-on exposure to global telecom and ISP operations.

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