Network Operation Center

3 weeks ago

Cebu City, Central Visayas, Philippines CallTek Full time
Overview

Staff4Me is seeking a skilled Network Operation Center (NOC) professional who is passionate about ensuring the stability and reliability of our network infrastructure. As part of our team, you will monitor the health and performance of network systems, respond to incidents, and work collaboratively to resolve issues efficiently. This position is crucial in maintaining exceptional service levels and requires a proactive approach to network management. Join us and contribute to our mission of delivering top-notch network services.

Responsibilities
  • Continuously monitor network performance and availability using industry-standard monitoring tools
  • Identify, document, and escalate technical issues according to established procedures
  • Perform initial troubleshooting for network-related incidents and implement corrective actions
  • Work closely with engineering and support teams to resolve more complex network issues
  • Maintain thorough records of incidents and service requests to support reporting and analysis
  • Assist in implementing routine maintenance and upgrades to network systems
  • Contribute to the development of standard operating procedures and best practices for NOC operations
  • Provide high-quality customer service and communication during incident resolution
  • Stay informed of new technologies and best practices in network operations
Qualifications
  • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
  • Previous experience in a Network Operations Center or similar role is desirable.
  • Basic understanding of networking principles, including knowledge of TCP/IP, DNS, DHCP, routers, and switches.
  • Familiarity with network monitoring tools such as PRTG, SolarWinds, or Nagios is a plus.
  • Strong analytical and problem-solving skills to troubleshoot network issues.
  • Excellent communication skills to convey technical information clearly.
  • Ability to work effectively as part of a team in a fast-paced environment.
  • Willingness to work flexible hours, including nights and weekends, to cover 24/7 operation.
Benefits
  • Competitive salary and benefits package
  • Opportunity for growth and career development
  • Training and support to enhance technical and customer service skills
  • Work in a dynamic and multicultural environment
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