J&B Services Representative

3 days ago


Taguig, National Capital Region, Philippines J&B Services Full time
About the Role
We are seeking a skilled and friendly J&B Services Representative to join our team. As a representative of our company, you will play a crucial role in delivering exceptional customer service to our clients. Your primary responsibilities will include responding to customer inquiries, resolving issues, and providing accurate information about our products and services.

Key Responsibilities
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
- Resolve customer complaints and issues in a fair and efficient manner.
- Process orders, returns, refunds, and exchanges as required, ensuring seamless transactions.
- Maintain accurate records of customer interactions and update customer accounts in the database for future reference.

What We're Looking For
- A permanent resident in the Philippines, with a high school diploma or equivalent.
- At least one year's experience in a BPO environment, preferably with six months' experience in sales.
- Excellent communication skills, with the ability to work in a fast-paced environment.
- Ability to work on dayshift and midshift schedules, with flexibility to work at either the Ortigas or McKinley site.

Working Conditions
This role will be working onsite at our facilities, Monday to Friday, with opportunities for growth and development.

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