Cash Recovery Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeCollections Full time ₱900,000 - ₱1,200,000
Job Overview:

This role is focused on collecting overdue payments from customers and maintaining accurate records of all customer interactions.

The ideal candidate will possess strong communication skills, proficiency in QuickBooks, and the ability to handle collections calls professionally.

This position involves contacting customers with outstanding balances, recording interactions and outcomes, analyzing Accounts Receivable data in QuickBooks, and taking appropriate actions to reduce delinquent accounts.

Key Responsibilities:
  • Contact customers to collect overdue payments and update payment statuses.
  • Maintain accurate records of all customer interactions, including contact dates and results.
  • Analyze AR data in QuickBooks to identify overdue accounts and prioritize follow-ups.
  • Record collection efforts in a spreadsheet according to company guidelines.
  • Follow up with customers red-flagged for aging outstanding balances and encourage timely payments.
  • Refer customers for Stop Service when necessary, following company protocols.
  • Collaborate with the finance and accounting team to report progress and issues.
  • Proficiency in QuickBooks (experience in managing AR reports and recording transactions).
  • Excellent spoken and written English skills for professional communication.
  • Experience in collections, customer service, or accounts receivable is a plus.
  • Strong negotiation skills with the ability to handle difficult conversations professionally.
  • Detail-oriented and able to accurately document customer interactions.
  • Ability to work independently while following company policies and collection guidelines.
Requirements:
  • Strong communication and negotiation skills.
  • Proficiency in QuickBooks.
  • Excellent English language skills.
  • Experience in collections, customer service, or accounts receivable.
  • Ability to work independently and accurately document customer interactions.

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