Cash Recovery Specialist

1 day ago

Taguig, National Capital Region, Philippines beBeeCash Full time ₱270,000 - ₱540,000
Job Title: Cash Recovery Specialist

We are seeking a detail-oriented and skilled professional with strong communication skills in English to excel in our organization. The ideal candidate must have experience using accounting software, the ability to professionally handle collections calls, and negotiate effectively.

The primary responsibility of this role is to contact customers with outstanding balances, record interactions and outcomes, analyze accounts receivable data, and take appropriate actions to reduce delinquent accounts.

Key Responsibilities:
  • Call customers from a provided list to collect overdue payments and update payment statuses.
  • Maintain accurate records of all customer interactions, including contact dates and results.
  • Analyze AR data in QuickBooks to identify overdue accounts and prioritize follow-ups.
  • Record collection efforts in a spreadsheet as per company guidelines.
  • Follow up with customers red-flagged for aging outstanding balances and encourage timely payments.
  • Refer customers for service disconnection when necessary, following established protocols.
  • Collaborate with the finance team to report progress and issues.
Required Skills:
  • Proficiency in QuickBooks (experience in managing AR reports and recording transactions).
  • Excellent spoken and written English skills for professional communication.
  • Experience in collections, customer service, or accounts receivable is a plus.
  • Strong negotiation skills with the ability to handle difficult conversations professionally.
  • Detail-oriented and able to accurately document customer interactions.
  • Ability to work independently while adhering to organizational policies and collection procedures.

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