Dynamic Customer Support Specialist

1 week ago


Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱450,000

Unlock Your Potential in a Dynamic Support Role

About the Role

We are seeking an exceptional Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch assistance to our customers via various channels.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and live chat.
  • Analyze customer inquiries and resolve technical issues related to our POS software and hardware.
  • Develop in-depth knowledge of our product offerings to effectively guide and support customers.
  • Collaborate with other teams to escalate and resolve complex issues.
  • Schedule flexible shifts to provide coverage for customer inquiries.
Requirements
  • Proven experience in customer service, preferably in a technical support role.
  • Familiarity with POS systems, software, and hardware devices.Strong problem-solving skills and ability to troubleshoot technical issues.
  • Excellent verbal and written communication skills, with the ability to explain complex concepts clearly and concisely.
  • Ability to multitask and manage time effectively in a fast-paced environment.
Benefits
  • Cutting-edge tools to enhance productivity.
  • A supportive team environment that fosters growth and development.
  • Opportunities for career advancement and professional growth.


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