Technical Support Specialist
4 days ago
**Job Overview**
We are seeking a skilled Technical Support Specialist to join our team at Datamatics Careers- Philippines. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users.
**About the Role**
The ideal candidate will have a strong background in Information Technology and excellent communication skills. You will be working with various software applications, troubleshooting issues, and documenting user requests.
**Responsibilities**
- Ticket Management: Monitor and handle helpdesk tickets efficiently, ensuring timely resolution of user queries.
- Troubleshooting: Troubleshoot software-related issues, using your problem-solving skills to resolve complex problems.
- User Communication: Interact with end-users via email or phone, providing clear explanations and solutions to their technical queries.
- Documentation: Document user requests and issues, maintaining accurate records for future reference.
- Security Access: Create and update user security access, ensuring secure access to company systems.
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