IT Support Specialist
1 month ago
We are seeking a highly skilled IT Support Specialist to join our team at Anytime Cleaners Corp. in providing exceptional technical assistance to our staff.
This role involves ensuring the optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades to maintain the highest standards of efficiency and productivity.
To succeed as an IT Support Specialist, you should possess extensive experience in providing information technology support in fast-paced environments. Top-notch IT professionals contribute significantly to increased productivity by ensuring that company IT systems run smoothly and efficiently.
Key Responsibilities:
- Consulting with IT managers and other departments as required.
- Providing IT assistance to staff and customers.
- Training end-users on hardware functionality and software programs.
- Resolving logged errors in a timely manner.
- Monitoring hardware, software, and system performance metrics.
- Updating computer software and upgrading hardware and systems.
- Maintaining databases and ensuring system security.
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support.
Requirements:
- A bachelor's degree in computer science, information technology, or similar.
- 3-5 years of experience as an IT support specialist.
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networks.
- Ability to determine IT needs and train end-users.
- Proficiency in IT helpdesk software, such as Freshservice and SysAid.
- Experience in documenting processes and monitoring performance metrics.
- Advanced knowledge of database maintenance and system security.
- Ability to keep up with technical innovation and trends in IT support.
- Exceptional interpersonal and communication skills.
The estimated salary for this position is $65,000 - $85,000 per year, depending on qualifications and experience. We offer competitive benefits and opportunities for professional growth.
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