Technical Support Specialist for Home Appliances

1 day ago


Pasig, National Capital Region, Philippines JK Network Services Full time

At JK Network Services, we are committed to delivering exceptional customer experiences through our innovative digital solutions.

Becoming a Technical Support Specialist for Home Appliances with us means you will be part of a dynamic team that provides top-notch technical assistance to customers.

The estimated salary range for this role is Php 30,000 - 47,000 per month, depending on experience and qualifications.

You will work in Pasig, following a shifting schedule, and will be required to provide onsite support. You will have access to various benefits, including government-mandated benefits, insurance, 13th-month pay, company events, and paid trainings.

We are looking for a skilled Technical Support Engineer with experience in resolving frequent problems and debugging error codes. You should be able to diagnose and troubleshoot basic technical issues and possess excellent problem-solving and communication skills.

Your key responsibilities will include providing technical assistance for washers and dryers, resolving frequent problems, and guiding UK authorized service centers over the phone. You will also need to keep abreast of new developments in washer and dryer technology and update the knowledge base to provide easy access to solutions for often encountered issues.

To succeed in this role, you will need to have proven work experience as a Technical Support Engineer, Desktop Support Engineer, or similar role. Experience in technical support for home appliances, particularly aircon and refrigerator, is highly desirable.



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