
Community Engagement Lead
1 day ago
Job Description:
We seek a skilled Community Engagement Lead to develop and execute effective engagement strategies for the DataForce Community.
The ideal candidate will balance community member experience with business needs, ensuring optimal satisfaction, consolidation, and growth.
- Promote adaptable communication strategies to lead, coordinate, and monitor interactions with Community members.
- Collaborate with cross-functional teams to establish and manage Community expectations while enhancing the overall user experience.
- Develop sourcing strategies to achieve project targets based on past data and research findings.
- Analyze community escalations and propose corrective actions to maintain a positive community atmosphere.
- Prepare insightful reports on Community performance for internal and external stakeholders.
- Implement strategies for building and maintaining a large, engaged community.
- Work closely with cross-functional teams to set and manage goals.
- Support newcomers during the onboarding process and serve as a point of contact for all Community Engagement processes.
- Identify and track relevant Community KPIs.
- Plan and organize Community satisfaction surveys, converting results into actionable insights.
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