Community Engagement Specialist

2 days ago

Makati City, National Capital Region, Philippines GSS Lab Inc. Full time ₱480,000 - ₱600,000 per year

GSS Lab Inc. is hiring a Full time Community Engagement Specialist role in Makati, NCR. Apply now to be part of our team.

Job summary:

  • Looking for candidates available to work:
  • Monday: Morning
  • Tuesday: Morning
  • Wednesday: Morning
  • Thursday: Morning
  • Friday: Morning
  • 1 year of relevant work experience required for this role
  • Expected salary: ₱40,000 - ₱50,000 per month

Job Description:

  • Build, grow, and manage our online communities (Discord, Telegram, X, Reddit, etc.) from the ground up
  • Be the voice of the brand—moderate discussions, answer questions, and spark meaningful conversations
  • Plan and execute online/offline community events, AMAs, contests, and campaigns
  • Collaborate with marketing, product, and dev teams to relay community feedback and insights
  • Track engagement metrics and report on community health and sentiment
  • Keep up with the latest Web3 trends, memes, and narratives—and reflect them in community strategy
  • Address customer inquiries and concerns in a timely, respectful, and professional manner
  • Escalate complex or sensitive issues to the appropriate departments (e.g., customer service, technical team, PR)
  • Create and participate in the development of community guidelines and enforce them to maintain a safe and respectful environment
  • Identify and activate ambassadors, influencers, and power users
  • Perform other related tasks as assigned

Job Qualifications:

  • Bachelor's degree in Communications, Marketing, Public Relations, or a related field
  • Passion for crypto, Web3, and decentralized tech
  • Excellent communication skills in English (multilingual is a plus)
  • Prior experience managing Web3 or tech communities
  • Creative mindset with a knack for meme culture and internet trends
  • Familiarity with tools like Discord bots, community analytics platforms, and basic content creation
  • Familiarity with social media platforms, scheduling tools, and analytics software (e.g., Hootsuite, Sprout Social, Meta Business Suite)
  • Calm under pressure, fast to respond, and great at conflict resolution
  • Empathetic, patient, and able to handle feedback or criticism professionally
  • Basic understanding of content creation or graphic design is a plus
  • A customer-first mindset with attention to detail
  • Strong organizational and time management skills

Preferred skills but not required:

  • Experience working in a DAO or DeFi/NFT/GameFi project
  • Understanding of tokenomics and governance
  • Content creation (memes, graphics, short-form videos)

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