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Customer Service Account Manager
2 months ago
We are a company that values fairness and transparency in all our business dealings. Our team is committed to providing exceptional customer service.
Job SummaryThis is an exciting opportunity for a Customer Service Account Manager to join our team at Fair Trade Outsourcing. As a key member of our customer service team, you will be responsible for managing various customer issues and transactions related to billing, collections support, client inquiries, product support, and inbound interactions.
Key Responsibilities:- Manage customer accounts and resolve issues in a timely and efficient manner
- Provide excellent communication and problem-solving skills to investigate and resolve customer support tickets
- Multitask efficiently under time pressure and prioritize tasks effectively
- Collaborate with colleagues to maintain a positive and service-focused team culture
- Proven people skills and excellent communication skills (both oral and written)
- Strong analytical skills to investigate and resolve customer support tickets
- Able to multitask efficiently under time pressure and prioritize tasks effectively
- Previous experience in managing customer-focused accounts and teams
The estimated salary for this position is $55,000 - $65,000 per year, depending on location and experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, paid time off, and opportunities for professional growth and development.
About the RoleThis is a full-time position with a 6-month to 1-year probationary period. The successful candidate will be required to work from our office location, where they will be provided with a comprehensive induction program and ongoing training and support.
