Lead Customer Value Strategist

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱4,800,000 - ₱7,200,000
Executive Success Manager

To achieve success in this role, you will be responsible for managing customer relationships and driving revenue growth through strategic consulting and stakeholder management.

Key Responsibilities
  • Maximize customer value by ensuring retention, expansion, and long-term satisfaction.
  • Drive revenue maximization from existing customers by fighting churn, guiding customers to grow (upsell) and cross-sell.
  • Identify and propose process changes needed for customers to continuously improve their efficiency and support their growth and digitization strategies.
  • Proactively identify growth opportunities and realize them through upselling, cross-selling, and connected companies' acquisition.
  • Own the customer relationship from board & c-levels downwards to ensure optimal value perception and insights.
  • Act as a trusted advisor for customers' top management, Board members, and other key decision makers.
  • Run regular business review meetings with decision makers, ensuring customers are knowledgeable about the value brought by the organization.
  • Collaborate with marketing and sales in networking with financial sector leadership. Increase the number of referrals coming from existing customers.
  • Assist in sales meetings if needed to promote and demonstrate services. Attend and present at marketing events.
  • Provide consultancy on best digitization practices for customers undergoing digital transformation.
  • Design product adoption plans, monitor activities of Product adoption specialists executing on product adoption activities, and act as an escalation point for product adoption projects.
  • Monitor and act as consultant and escalation point for implementation projects.
  • Constantly challenge customers to think in new and creative ways that enable them to maximize the value of services.
  • Provide trainings on best practices and benefits from the system.
  • Share insights about customers' operations and their impact on the product roadmap with the product team.

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