Customer Value Growth Specialist

You will be responsible for delivering successful outcomes with our solutions, driving adoption and understanding of value for our customers. Designing, agreeing and executing on account plans and owning annual renewal of subscription is also part of this role. This position requires experience in banking or fintech sector.

• Maximize customer value by ensuring retention, expansion and satisfaction through strategic consulting, stakeholder relationship management and product adoption guidance.
• Identify growth opportunities and realize them through upselling, cross-sell and connected companies' acquisition.
• Propose process changes needed for customers to continuously improve their efficiency and support growth and digitization strategies.
• Proactively identify and escalate risks, propose mitigation measures and act upon them.
• Owning the customer relationship from board & c-levels downwards to ensure optimal value perception and insights.
• Act as a trusted advisor for top management, Board members and other key decision makers.
• Run regular business review meetings with decision makers, ensuring customers are knowledgeable about the value we bring.
• Collaborate with marketing and sales in networking with financial sector leadership, increasing referrals from existing customers.
• Assist in sales meetings to promote and demonstrate our service, attend and present at marketing events.
• Increasing value generation for customers
• Provide consultancy on best digitization practices for customers undergoing digital transformation.
• Design product adoption plans, monitor activities of Product adoption specialists and act as escalation point for product adoption projects.
• Monitor and act as consultant and escalation point for implementation projects.
• Challenge customers to think in new ways that enable them to maximize the value of our services.
• Provide trainings on best practices and benefits from the system.
• Share insights about customers' operations and their impact on our product roadmap with the product team.

• At least 7 years experience within the banking or fintech sector - At least 3 years experience in Senior/Manager's positions
• Strategic thinking and strong leadership presence
• Excellent communication skills - both verbal and written
• Outstanding negotiation skills
• Experience working in international environment is a plus

• A fast-paced growing organization with lots of development opportunities.
• Competitive remuneration package.
• Challenging tasks with opportunity to grow your skills.
• An international environment full of passionate and talented people.
• The opportunity to drive transformation in one of the most innovative and fastest-growing industries.
• Extensive travel opportunities.

We are passionate about enabling banks and fintechs to scale through technology. We partner with financial institutions, fintechs and neobanks in Southeast Asia and Africa to deliver highly efficient financial services. Our solution is a flexible SaaS core banking platform serving millions of clients across the globe. We support enterprise customers across multiple countries, striving to innovate new ways to support their growth. We power scalability, flexibility and digital acceleration of some of the largest, fastest-growing and most innovative financial institutions across these regions. If you thrive on finding innovative solutions to meet toughest challenges, look no further.

We are a merit-first, performance-driven company. Our strength comes from a diverse, multinational team united by a shared focus on creating real impact. We recognize and reward performance, valuing unique perspectives and experiences each individual brings.