Travel Industry Customer Service Agent

2 days ago

Bacoor, Calabarzon, Philippines beBeeSupport Full time ₱800,000 - ₱1,200,000
">Customer Support Representative

We are seeking a skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring that our customers have an outstanding experience.

">Job Description
  • Key Responsibilities:
  • Respond to customer inquiries via live chat and email in a timely and professional manner
  • Assist with the placement of bookings, cancellations, and changes
  • Resolve service issues by coordinating with various stakeholders
  • Interact with suppliers around the world to meet customer needs and achieve high customer satisfaction
  • Define and execute service protocols and workflows for various scenarios
  • Contribute to the company's internal knowledge base and external information portal (FAQs, product info, etc.)
  • Offer and initiate process improvements to increase productivity and customer satisfaction
Requirements
  • Strong analytical and problem-solving skills
  • Ability to multitask and work in a fast-paced environment
  • Flexible working hours
  • Experience with computer software - a must (e.g. Gmail, Google Docs)
  • Experience with online support software - an advantage
  • Experience with online customer support - an advantage
  • Self-driven and motivated with the ability to work independently
  • Fast learner
  • Strong proficiency in English. Knowledge of other languages is an advantage

This role involves working with diverse customers and requires excellent communication and interpersonal skills.

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