Senior Customer Service Leader

5 hours ago

Bacoor, Calabarzon, Philippines beBeeSupport Full time ₱4,000,000 - ₱5,000,000
Customer Service Leadership Role

The company is looking for a skilled Customer Support Manager to oversee and enhance customer service operations. The ideal candidate will have experience in managing multiple teams, with strong leadership and mentoring skills.

This role offers the opportunity to drive initiatives that improve employee performance, customer relationships, and team dynamics. As a key member of the team, you will work closely with leadership to ensure alignment between company objectives and the customer service approach.

About the Job:

  • Team Management: Collaborate with leadership to ensure the recruitment, onboarding, and retention of high-performing customer support agents.
  • Training and Development: Develop and implement training programs that enhance agents' skills, product knowledge, and customer service techniques.
  • Performance Metrics: Monitor performance metrics (e.g., customer satisfaction, issue resolution time) and identify trends to guide professional development initiatives.
  • Culture and Engagement: Foster a positive and supportive team environment, ensuring employees feel motivated, valued, and recognized.
  • Operations: Ensure that customer service standards and policies are maintained and upheld within the team.

Requirements:

  • Experience: At least 5 years of proven experience in customer support management within a service-oriented industry.
  • Leadership Skills: Experience in managing multiple teams, with strong leadership and mentoring skills.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Technical Skills: Familiarity with customer service software and CRM systems is preferred.

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