Trust and Safety Moderator Associate

5 days ago


Pasig, National Capital Region, Philippines PeakXV Full time

At PeakXV, we strive to make secondhand the first choice. As a leader in the multi-category platform for secondhand items in Greater Southeast Asia, we prioritize hiring talented individuals who embody our values of HEART.

About the Job

We are seeking a Digital Content Assurance Associate to join our team. In this role, you will perform content moderation across all countries where we operate, ensuring compliance with our policies and enhancing user experience. You will act as a generalist, performing actions to support the content integrity of the platform with internal and external user experience in mind.

  • Perform moderation functions using different tools.
  • Identify and act on suspicious or undesirable content or behavior in our platform.
  • Respond to tickets in relation to fraud, disputes, account enforcement, and authority requests.

You have:

  • Educational Background and Work Experience
    • Nice to have
      • Background in Quality Assurance or Administrative experience.
  • Technical Skills Required
    • Highly analytical in discerning different levels of content compliance.
  • Others
    • Strategic thinking and outstanding problem-solving skills with an overall positive attitude.


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