Marketplace Quality Content Associate

4 weeks ago

Pasig, National Capital Region, Philippines PeakXV Full time

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

Job Description

As a Marketplace Content Associate, you will report directly to the Marketplace Quality Associate Manager. You will perform content moderation in all areas related to marketplace quality across all countries where Carousell operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind. This is a full-time project-based (12 months) role based in Ortigas, Pasig, Metro Manila, Philippines.

Responsibilities:

  1. Perform manual moderation functions for incoming ads/users from different sources of report.
  2. Ensure listings and users in our platform are compliant with our policies.
  3. Identify and act on suspicious or undesirable content or behavior in our platform.
  4. Perform moderation functions using different tools.
  5. Identify areas of improvement and suggest solutions to enhance user experience to keep the marketplace safe.
  6. Send and respond to tickets in relation to S&Q initiatives, fraud, disputes, account enforcement, and respond to authorities.
  7. Respond to escalations from different channels in the organization.
Qualifications
  1. Educational Background and Work Experience:
    • Bachelor's/College degree in Business, Management, or any related courses.
    • Background in quality assurance or administrative experience is preferred.
  2. Technical Skills Required:
    • Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs.
    • Detail-oriented mindset – to spot patterns quickly even with limited variables.
    • Highly analytical in discerning different levels of content compliance.
  3. Others:
    • Conversant in English & Filipino whether verbal or written.
    • Good interpersonal skills and is a team player.
    • Great passion for technology and self-growth.
    • Tech-savvy; requires minimum training to learn new systems & technology.
    • Ability to work in a fast-paced, high-pressure, deadline-driven environment.
    • Strategic thinking and outstanding problem-solving skills with an overall positive attitude.
    • Must be willing to work on a 12-month contract.
    • Temporary work from home arrangements.
Additional Information

Please note that Carousell will not ask for payment of any fees nor recruit on social media platforms. Legitimate information regarding career opportunities with Carousell can always be found on our official careers site at careers.carousell.com. If you have encountered any scams or are a victim of such scams, please promptly inform your local police.

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