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Marketplace Trust Specialist

1 week ago

Pasig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time
Company Overview
Eteam Workforce Private Corporation is a leading player in the e-commerce industry, providing a platform for buyers and sellers to connect. Our company prides itself on its commitment to trust and safety, ensuring a secure and enjoyable experience for all users.

Salary and Benefits
We offer a competitive salary of Php21,000 - Php23,000 per month, along with a range of benefits that support your well-being and career growth. As a Marketplace Content Associate, you will be part of a dynamic team that values work-life balance and offers opportunities for professional development.

About the Role
In this role, you will report directly to the Trust & Safety Associate Manager and perform content moderation functions across all areas related to Trust and Safety. You will act as a generalist, ensuring the integrity of our platform and enhancing user experience. Your responsibilities will include:
• Performing manual moderation functions for incoming listings/users from different sources of report
• Ensuring listings and users in our platform are compliant to our policies
• Identifying and acting on suspicious or undesirable content or behavior in our platform
• Performing moderation functions using different tools
• Identifying areas of improvement and suggesting solutions to enhance User experience to keep the marketplace safe
• Responding to tickets in relation to fraud, disputes, account enforcement, and authority requests

Required Skills and Qualifications
To succeed in this role, you will need:
• Experience in payment dispute management/representment and documentation
• Knowledge of chargeback regulations and industry standards
• Bachelor's/College degree in Business, Management, or IT-related courses
• Background in quality assurance or administrative experience
• Basic proficiency with office software like Microsoft Office, Google Docs, and relevant industry-specific programs
• Detail-oriented mindset – to spot patterns quickly even with limited variables
• Highly analytical in discerning different levels of content compliance
• Conversant in English & Filipino whether verbal or written
• Good interpersonal skills and a team player
• Great passion for technology and self-growth
• Tech-savvy; requires minimum training to learn new systems & technology
• Ability to work in a fast-paced, high-pressure, deadline-driven environment

What We Offer
As a Marketplace Content Associate, you will enjoy a range of benefits that support your career growth and well-being, including:
• A competitive salary and bonus structure
• Opportunities for professional development and skill enhancement
• A dynamic and supportive work environment
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

Others
We are looking for a highly motivated and detail-oriented individual who is passionate about technology and self-growth. If you have a background in quality assurance or administrative experience and possess excellent communication skills, we encourage you to apply.