
Operations Specialist
2 days ago
Our organization is seeking a skilled and detail-oriented delivery operations expert to join our customer success team. As a key member of the team, you will support the design, implementation, and continuous improvement of operational tools, processes, and reports that enable consistent and scalable delivery operations within the department.
You will work closely with cross-functional stakeholders to identify operational bottlenecks and inefficiencies within the delivery team, develop standardized solutions, and maintain and improve automations, trackers, and templates that act as control points for core processes.
Key Responsibilities- Support the design, implementation, and continuous improvement of operational tools, processes, and reports that enable consistent and scalable delivery operations within the customer success department.
- Assist in identifying operational bottlenecks and inefficiencies within the delivery team and contribute to the development of standardized solutions in collaboration with cross-functional stakeholders.
- Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
- Coordinate with stakeholders across delivery, customer support, business development, product, and finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
- Bachelor's degree in business, operations, data analytics, economics, engineering, or a related field.
- 3–5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
- Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
- Excellent organizational and planning abilities, with great attention to detail.
- Strong communication and stakeholder management skills, with experience working cross-functionally.
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