IT Operations Specialist

1 day ago

General Santos, Soccsksargen, Philippines beBeeTechnical Full time ₱3,500,000 - ₱7,000,000
Job Description:

This role is designed for a skilled professional with expertise in technical support and IT operations. As an IT Support Specialist, you will play a key part in delivering top-notch service and assistance to end-users.

Key responsibilities include providing prompt and effective technical support, troubleshooting IT problems, managing system user accounts, and ensuring data security and compliance with company policies.

The ideal candidate will have a strong understanding of computer systems, software, and network-related issues, as well as experience with remote support and management applications.

Strong communication and problem-solving skills are essential for this role, along with the ability to stay updated with the latest technology trends and advancements.

Requirements:
  • Education: Bachelor's Degree in Information Technology or Computer Science.
  • Experience: Minimum 3 years prior experience providing technical support in Windows 10/11, M365, Active Directory / Azure AD, SharePoint, Teams, and Xero.
  • Skills: Proficiency with Microsoft Office products, particularly Excel, and experience with help desk software like Freshdesk, Zendesk, Jira.

As a dedicated IT Support Specialist, you will be responsible for loggin...

g, managing, and responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems.

Additionally, you will provide training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency.

Collaboration with the IT team is crucial to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations.

Staying updated with the latest technology trends and advancements in IT support is essential for this role.

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