Personalized Guest Services Manager

1 month ago


Makati City, National Capital Region, Philippines TAHJ Management Services Inc Full time

We are seeking a highly skilled and experienced Personalized Guest Services Manager to join our team at TAHJ Management Services Inc.

Job Summary:

The Personalized Guest Services Manager will be responsible for providing exceptional guest services, ensuring seamless day-to-day operations, and maintaining high standards of quality in all aspects of service delivery.

About the Role:

This is an exciting opportunity for a seasoned professional with a passion for delivering world-class service to join our team. As a Personalized Guest Services Manager, you will be the face of our organization, interacting with guests on a daily basis and ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Guest Service Delivery: Provide personalized guest services, including check-in, concierge services, and troubleshooting any issues that may arise during the guest's stay.
  • Day-to-Day Operations: Ensure smooth day-to-day operations, including managing front-desk duties, coordinating guest activities, and maintaining accurate records.
  • Quality Assurance: Maintain high standards of quality in all aspects of service delivery, including responding promptly to guest inquiries, resolving complaints, and exceeding guest expectations.

Requirements:

  • Experience: Proven work or internship experience abroad and frontline experience in a hotel or high-end residential building.
  • Education: Bachelor Degree holder of Hotel and Restaurant Management, Tourism, Mass Communications, or similar course.
  • Skills: Excellent communication and interpersonal skills, mature, highly trainable, well-mannered, personable, and projects a professional image.
  • Language: Excellent in English (verbal and written).

Benefits:

  • Competitive Salary: We offer a competitive salary of $45,000 per year, reflecting the value we place on your skills and experience.
  • Ongoing Training and Development: Opportunities for ongoing training and development to enhance your skills and knowledge.
  • Career Advancement: Potential for career advancement within our company as we continue to grow and expand.

Please note: The estimated salary range is based on industry standards and may vary depending on location and other factors.



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