Customer Service Ambassador for Cruise Lines

2 months ago


Quezon City, National Capital Region, Philippines Neksjob Full time

**Neksjob** seeks a diligent and charismatic Customer Service Ambassador to provide exceptional guest experiences on cruise lines. This role is ideal for individuals who excel in delivering top-notch customer service, ensuring seamless embarkation and disembarkation processes, and promoting onboard services.

Key Responsibilities:
  • Guest Assistance: Offer prompt and efficient assistance to guests at the front desk, addressing inquiries, making reservations, and resolving any issues that may arise during their cruise experience.
  • Check-In and Check-Out: Facilitate smooth embarkation and disembarkation processes, verifying all necessary documentation.
  • Information Provider: Share detailed information about onboard activities, dining options, and port excursions to help guests make the most of their cruise experience.
  • Problem Resolution: Address and resolve guest complaints and concerns promptly and professionally, ensuring guest satisfaction.
  • Collaboration: Work closely with other departments, such as housekeeping and food and beverage, to coordinate services and enhance the overall guest experience.
  • Sales Support: Promote onboard services and excursions, assisting guests with bookings and providing recommendations based on their preferences.
Qualifications:
  • A minimum of high school graduation or equivalent.
  • At least 1 year of sales experience or 6 months of sales experience.
  • Ability to work onsite.

We estimate an annual salary of $50,000 - $60,000, depending on location and experience.



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