
University Outreach and Support Coordinator
1 day ago
This role is focused on supporting the launch of a platform dedicated to helping students with celiac disease navigate college dining and campus living.
The specialist will identify and connect with campus dining professionals across U.S. colleges and universities to schedule video interviews and gather critical information about gluten-free accommodations.
Main Responsibilities:- Research & Contact Identification:
- Research and identify appropriate contacts at target universities, including campus dietitians and nutritionists, dining services directors and managers, student wellness coordinators, and disability services staff.
- Verify contact information and update the outreach database.
- Prioritize outreach based on university rankings and strategic importance.
- Outreach & Communication:
- Conduct professional phone calls to universities and specific departments.
- Send personalized email outreach using provided templates.
- Follow up consistently on initial outreach attempts.
- Handle objections and redirect conversations to appropriate contacts.
- Maintain professional, warm communication that represents the organization's mission.
- Interview Coordination:
- Encourage 15-20 minute video interviews with confirmed contacts using automated Calendly scheduling.
- Coordinate across time zones and university schedules using automated systems.
- Send interview confirmations and reminders using automated systems.
- Provide interview questions in advance to participants.
- Reschedule interviews as needed and maintain calendar accuracy.
- Database Management:
- Maintain a detailed outreach tracker with all contact attempts in our CRM system.
- Update contact information, interview status, and detailed notes.
- Track outreach metrics and conversion rates using automated tools.
- Generate weekly progress reports from a template.
- Ensure data accuracy and completeness.
- Communication Skills:
- Excellent verbal and written English communication.
- Professional phone presence and confidence in cold calling.
- Ability to quickly build rapport with university staff.
- Strong email writing skills with attention to detail.
- Technical Proficiency:
- Experience with CRM systems and Google Sheets.
- Comfortable with video conferencing platforms (Zoom, Meet, etc.).
- Basic internet research skills.
- Email management and calendar coordination.
- Personal Qualities:
- High persistence and resilience in outreach efforts.
- Strong organizational skills and attention to detail.
- Empathy for families dealing with celiac disease.
- Self-motivated with the ability to work independently.
- Professional demeanor when representing the organization's mission.
- Flexible work arrangement with remote position.
- Competitive hourly rate based on experience.
- Performance incentives with bonus structure based on interview confirmation rates.
- Potential expansion into interview conducting and content creation.
- Opportunity to shape the outreach strategy as the platform grows.
- Training and development in digital marketing and community outreach.
- Potential for increased responsibilities as the organization scales.
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