Customs Support Agent

4 weeks ago

Mabalacat, Central Luzon, Philippines Expeditors Full time

Company Description

We take care of our employees, and they take care of our customers

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us

Job Description

Position/Scope:

  • To prepare customs entry by entering commercial invoice data for Customs brokerage in compliance with the national regulatory provisions and in adherence to the company's policies and procedures.
  • To perform tasks as requested, including, but not exclusive to, assisting in general Brokerage operations.
  • Responsible for all aspects of the job to the Brokerage Supervisor.

Major Duties and Responsibilities:

  • Accurately enter data & value for import and export products for customs clearance.
  • Accurately update systems databases with appropriate information.
  • Ensure shipments data entered within specified timeframes in line with approved Key Performance Indicators.
  • Liaise professionally and cordially with customers both internal and external.
  • Respond to all queries in a timely manner as defined by standard operational procedure.
  • Complete designated training within specified timeframes.

Qualifications

Knowledge:

  • Government Regulations
  • Standard Operational Procedures for Customs Import Operations, including Expeditors KPI's
  • ICS and Expedient systems
  • Geography
  • Accounting System
  • International freight Shipping terms
  • Know the Mission statement and Expeditors Attributes
  • General Mathematical knowledge, including but not exclusive to, dealing with Exchange Rates, Foreign Currency and General Ledger
  • Complete understanding of the movement of Goods

Skills:

  • Competent use of Microsoft Excel & Word
  • Competent use of Outlook email system
  • Competent use of the Expedient and the ICS system
  • Competent and courteous communication and phone manner

Behavior:

  • Exhibits Expeditors' cultural attributes at all times
  • Self motivated.
  • Ability to work independently and in a team.
  • Versatility, to be able to jump easily from one task to another
  • Attention to detail
  • Customer satisfaction focused.
  • Comply with Expeditors Code of Business Conduct & Expeditors Employment Policies and Procedures at all times.

Additional Information

This position is available for ClarkOffice.

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Leave
  • HMO, Dental & Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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