Senior Workforce Analyst

XtendOps Cebu, Central Visayas, PhilippinesWorkforce Analyst (BPO setup)We are seeking a highly motivated and experienced Workforce Analyst to join our call center operations team. The Workforce Analyst will be responsible for analyzing call center performance data and providing recommendations to improve service levels and customer satisfaction. The ideal...

XtendOps Cebu, Central Visayas, PhilippinesWorkforce Analyst (Onsite-Cebu)We are seeking a detail-oriented and analytical Workforce Analyst to join our team in a BPO setup in Cebu. The ideal candidate will be responsible for forecasting, scheduling, and optimizing workforce resources to ensure smooth operations during the graveyard shift. The role includes...

We are looking for a Workforce Analyst to join our team in a BPO setup. The ideal candidate will be responsible for managing staffing, capacity planning, scheduling, and shrinkage analysis to ensure optimal workforce efficiency.Key Responsibilities:Monitor and analyze real-time and historical data to optimize staffing levels.Develop and maintain capacity...

Job OverviewWe are seeking a highly skilled BPO Business Analyst to join our team at Trinity Workforce. As a key member of our operations team, you will be responsible for driving business growth and delivering exceptional customer experiences.

Lumina Datamatics is expanding our Workforce Management TeamIf you're looking for a dynamic and growth-driven career, this is your chanceThriving and collaborative work environment.Career growth opportunities.Be part of an innovative and driven team.Apply Now Send your updated resume to tara.musni@luminad.comSeniority LevelEntry levelEmployment...

Job Overview:We are seeking a highly motivated and experienced Workforce Analyst to join our call center operations team. The Workforce Analyst will be responsible for analyzing call center performance data and providing recommendations to improve service levels and customer satisfaction. The ideal candidate will have experience with Aspect software.Key...

Role Summary:We are seeking a highly motivated Workforce Optimization Specialist to join our client engagement team at Trinity Workforce. In this role, you will focus on optimizing workforce performance and improving client satisfaction through data-driven insights and strategic recommendations.About the Job:• Analyze large datasets to identify trends,...

A Senior Analyst – Workforce Management (WFM) is responsible for overseeing workforce planning, scheduling, and forecasting to ensure optimal staffing levels and operational efficiency. They analyze historical data and current performance metrics to identify trends, create accurate forecasts, and develop strategies to meet business needs. The role involves...

Job DescriptionA Senior Analyst – Workforce Management is responsible for overseeing workforce planning and scheduling to ensure optimal staffing levels. They analyze historical data and current performance metrics to identify trends, create accurate forecasts, and develop strategies to meet business needs.Key ResponsibilitiesAnalyze data to forecast...

About the RoleWe are seeking an experienced Real-Time Analyst to join our team at Stark Asia Solutions Inc. As a key member of our operations team, you will be responsible for monitoring and managing workforce performance to ensure optimal staffing and service levels in our contact center.ResponsibilitiesTrack real-time adherence and analyze call volume...

Carelon Global Solutions is seeking a skilled Workforce Optimization Analyst to join their team in Iloilo Site.Key Responsibilities:Monitor call volume demand in real-time and adjust workforce schedules accordingly.Ensure optimal call center service levels to maximize utilization.As a Workforce Optimization Analyst, you will be responsible for monitoring...

Job OverviewWe are seeking a highly skilled Workforce Management Real Time Analyst to join our team at Conduent. This role is responsible for ensuring the accuracy of employee time and attendance records, monitoring productivity, and communicating with supervisors and employees about schedule changes.Key ResponsibilitiesExamine employee time and attendance...

Job DescriptionAs a Senior Workforce Management Specialist at Tech Mahindra, you will play a crucial role in ensuring the efficient management of workforce resources. Your primary responsibility will be to oversee the planning, scheduling, and forecasting of workforce requirements to meet client needs.You will work closely with the team to analyze data,...

The ideal candidate for the position of Senior Financial Analyst will have expertise in financial analysis, budgeting, and management.Responsibilities:Develop and manage budgets for various campaigns and projects.Oversee financial operations for the Philippines, Malaysia, and Singapore.Analyze financial data to inform business decisions.Manage end-to-end...

Workforce Management Analyst (For Pooling)Stealth Monitoring is looking for talented individuals like you Be the next Workforce Management Analyst. Stealth's Workforce Analyst is responsible for ensuring that the Monitoring Center meets the established standards of quality including reliability, usability, and performance.About the companyStealth Monitoring...

Are you passionate about optimizing call center efficiency? Do you have a strong background in Workforce Management (WFM)? We are looking for a highly skilled WFM professional to join our team at Tech Mahindra.Job DescriptionDevelop and execute workforce management strategies to ensure call center staffing aligns with forecasted demand and business...

We are looking for a highly skilled Workforce Manager - BPO Industry to oversee workforce planning, scheduling, and real-time management while also leading data-driven decision-making for business optimization. This role plays a critical part in ensuring operational efficiency, resource optimization, and strategic insights that drive performance improvements...

As a Business Performance Analyst at UnitedHealth Group, you will be responsible for analyzing and interpreting complex data to inform business decisions. You will work closely with cross-functional teams to develop and implement strategic plans that drive business results, while also identifying opportunities for process improvement and cost reduction.The...

Minimum Requirements: - Bachelors Degree but undergraduates are welcome to apply- With at least 2 years of experience as Workforce Analyst in a BPO SETTING- Amenable to work onsite and ASAP

Job Overview:XtendOps is seeking a highly skilled Workforce Analyst to join our call center operations team. The ideal candidate will have experience with analyzing performance data, developing forecasts, and providing recommendations to improve service levels and customer satisfaction.