Senior Workforce Management Specialist
1 week ago
As a Senior Workforce Management Specialist at Tech Mahindra, you will play a crucial role in ensuring the efficient management of workforce resources. Your primary responsibility will be to oversee the planning, scheduling, and forecasting of workforce requirements to meet client needs.
You will work closely with the team to analyze data, generate dashboards, and reports to facilitate informed decision-making. Additionally, you will be responsible for ensuring that all SLA's related to business in terms of MIS are met consistently.
Your expertise in WFM tools, such as Aspect/IEX/BP standard WFM tools, and Avaya CMS, will be valuable assets in this role. You should also have good communication skills, able to control the flow of conversation effectively, and be hands-on with creating reports.
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Workforce Optimization Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Trinity Workforce Full timeRole Summary:We are seeking a highly motivated Workforce Optimization Specialist to join our client engagement team at Trinity Workforce. In this role, you will focus on optimizing workforce performance and improving client satisfaction through data-driven insights and strategic recommendations.About the Job:• Analyze large datasets to identify trends,...
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Senior Workforce Operations Manager
5 hours ago
Cebu City, Central Visayas, Philippines weSource Management Consultancy Firm Full timeWe are a consultancy firm urgently hiring for a Senior Workforce Operations Manager for a client located in Cebu, Philippines.This is an onsite work position that requires a shifting schedule.Based on experience and hiring results, the successful candidate can earn up to 120K per month.Minimum Requirements:A minimum of 3 years of workforce management...
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Trinity Workforce Performance Coach
2 hours ago
Cebu City, Central Visayas, Philippines Trinity Workforce Full timeSalary and BenefitsAt Trinity Workforce, we offer competitive salaries and benefits packages to our employees. As a Learning and Development Specialist, you can expect to receive a salary commensurate with your experience and qualifications. Additionally, we provide a range of benefits, including health insurance, retirement plans, and paid time off.
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Workforce Manager
1 week ago
Cebu City, Central Visayas, Philippines AmeeraTel, Inc. Full timeWe are looking for a highly skilled Workforce Manager - BPO Industry to oversee workforce planning, scheduling, and real-time management while also leading data-driven decision-making for business optimization. This role plays a critical part in ensuring operational efficiency, resource optimization, and strategic insights that drive performance improvements...
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Workforce Strategy Manager
1 week ago
Cebu City, Central Visayas, Philippines AmeeraTel, Inc. Full timeAmeeraTel, Inc. is seeking a highly skilled Workforce Strategy Manager to oversee workforce planning, scheduling, and real-time management while leading data-driven decision-making for business optimization.Key Responsibilities:Workforce Management:Develop and execute strategic workforce planning initiatives to ensure optimal staffing levels.Oversee...
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Workforce Planning and Management Lead
5 hours ago
Cebu City, Central Visayas, Philippines weSource Management Consultancy Firm Full timeWe are a consultancy firm looking for a Workforce Planning and Management Lead to join our team in Cebu, Philippines.This onsite work position requires a strong background in workforce management, preferably in a BPO Company.The selected candidate will be responsible for leading workforce planning and management initiatives.Responsibilities:Developing and...
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Workforce Performance Specialist
3 days ago
Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full timeA Workforce Performance Specialist is responsible for analyzing and optimizing workforce performance in a contact center or business operations. This includes monitoring real-time adherence, analyzing call volume patterns, and providing insights to improve efficiency.Main Responsibilities:Monitor real-time workforce performance metricsAnalyze historical data...
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Trinity Workforce Representative Position
2 weeks ago
Cebu City, Central Visayas, Philippines Trinity Workforce Full time**About Us**At Trinity Workforce, we are dedicated to providing top-notch staffing solutions to our clients and candidates. We believe in fostering a positive and inclusive work environment, where our employees feel valued and supported.**The Role**We are seeking an Account Handling Specialist to join our customer service team. In this role, you will be...
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Trinity Workforce Ambassador
1 week ago
Cebu City, Central Visayas, Philippines Trinity Workforce Full timeCompany ProfileTrinity Workforce is a reputable organization committed to providing top-notch customer service. We are seeking highly skilled individuals to join our team as Customer Service Representatives.Job SummaryWe are looking for candidates who can handle customer inquiries, resolve issues, and provide excellent customer experiences. As a Customer...
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Learning and Development Specialist Lead
6 hours ago
Cebu City, Central Visayas, Philippines Trinity Workforce Full timeCompany OverviewTraffic management at Trinity Workforce requires skilled professionals to deliver top-notch services. As a Learning and Development Specialist, you will be responsible for driving team performance by coaching employees on process execution and ensuring quality delivery standards are met.
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Workforce Resource Specialist
1 week ago
Cebu City, Central Visayas, Philippines XtendOps Full timeXtendOps is a BPO company based in the Philippines, seeking a detail-oriented Workforce Resource Specialist to join our team.Job DescriptionThe ideal candidate will be responsible for forecasting and scheduling workforce resources to ensure smooth operations during the graveyard shift. This role includes monitoring real-time performance, analyzing call...
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Senior Relationship Manager
6 days ago
Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full timeAbout Eteam Workforce Private Corporation">We are seeking a Senior Relationship Manager to join our team at Eteam Workforce Private Corporation. As a key member of our organization, you will play a crucial role in building and maintaining strong relationships with our clients.Responsibilities:Develop and execute comprehensive engagement strategies to...
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Workforce Scheduling Manager
6 days ago
Cebu City, Central Visayas, Philippines Optum, a UnitedHealth Group Company Full timeJob SummaryThis is a dynamic role that requires a highly motivated individual to drive workforce planning initiatives. As a Workforce Capacity Planner, you will play a critical role in optimizing staffing levels, developing forecasts, and implementing process improvements to enhance business outcomes. Main Responsibilities:Developing and maintaining accurate...
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Workforce Optimization Specialist
2 days ago
Cebu City, Central Visayas, Philippines Qualfon Corporation Full timeWe are looking for a Workforce Optimization Specialist to join our team at Qualfon Corporation.About the RoleThis role involves applying your expertise to optimize our workforce and drive business success. As a Workforce Optimization Specialist, you will be responsible for ensuring efficient and effective use of our resources.Develop and implement strategies...
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Workforce Management Analyst
3 weeks ago
Cebu City, Central Visayas, Philippines Lumina Datamatics Full timeLumina Datamatics is expanding our Workforce Management TeamIf you're looking for a dynamic and growth-driven career, this is your chanceThriving and collaborative work environment.Career growth opportunities.Be part of an innovative and driven team.Apply Now Send your updated resume to tara.musni@luminad.comSeniority LevelEntry levelEmployment...
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Workforce Optimization Expert
5 hours ago
Cebu City, Central Visayas, Philippines weSource Management Consultancy Firm Full timeWeSource Management Consultancy Firm is seeking a highly skilled Workforce Optimization Expert to join our team.This onsite work position requires a strong background in workforce management, preferably in a BPO Company.The selected candidate will be responsible for planning, implementing, utilizing, and supporting workforce management systems.Key...
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Workforce Analyst
4 weeks ago
Cebu City, Central Visayas, Philippines XtendOps Full timeWe are looking for a Workforce Analyst to join our team in a BPO setup. The ideal candidate will be responsible for managing staffing, capacity planning, scheduling, and shrinkage analysis to ensure optimal workforce efficiency.Key Responsibilities:Monitor and analyze real-time and historical data to optimize staffing levels.Develop and maintain capacity...
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Workforce Analyst
4 weeks ago
Cebu City, Central Visayas, Philippines XtendOps Full timeXtendOps Cebu, Central Visayas, PhilippinesWorkforce Analyst (BPO setup)We are seeking a highly motivated and experienced Workforce Analyst to join our call center operations team. The Workforce Analyst will be responsible for analyzing call center performance data and providing recommendations to improve service levels and customer satisfaction. The ideal...
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Senior Software Development Engineer
1 day ago
Cebu City, Central Visayas, Philippines Eteam Workforce Private Corp. Full timeJob OverviewEteam Workforce Private Corp. is seeking a skilled Senior Software Development Engineer to join our team. As a key member of our development team, you will be responsible for designing, coding, testing, and maintaining multiple components of application code using Java Enterprise Edition.
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Workforce Analyst
1 week ago
Cebu City, Central Visayas, Philippines XtendOps Full timeXtendOps Cebu, Central Visayas, PhilippinesWorkforce Analyst (Onsite-Cebu)We are seeking a detail-oriented and analytical Workforce Analyst to join our team in a BPO setup in Cebu. The ideal candidate will be responsible for forecasting, scheduling, and optimizing workforce resources to ensure smooth operations during the graveyard shift. The role includes...