Senior Relationship Manager

24 hours ago

Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱700,000 - ₱1,100,000

Job Title: Client Services Manager

Key Responsibilities:
  • Serve as the primary point of contact for all client communication, meetings, and escalations.
  • Build trusted relationships with key client stakeholders through regular onsite engagement and proactive support.
  • Participate in client planning, strategy, and rollout sessions to ensure alignment with operational objectives.
Client Onboarding & Implementation:
  • Lead the full client onboarding lifecycle, including platform setup, configuration, and training delivery.
  • Provide onboarding for new client staff, ensuring continuity in platform knowledge and usage.
  • Support internal client change management and training during organizational events or new initiative rollouts.
  • Coordinate closely with the client's Solutions, Product, and Support teams to troubleshoot issues and manage technical resolutions.
Client Enablement & Platform Advocacy:
  • Encourage and drive regular usage of the platform by promoting relevant features and best practices.
  • Participate in client events and live implementations to support system usage and address real-time questions.
  • Track and report on key success metrics, usage patterns, and feedback to improve overall customer experience.
Cross-Functional Collaboration:
  • Liaise with the client's internal teams to deliver feedback, surface feature requests, and align product capabilities with client goals.
  • Maintain detailed documentation of all customer interactions, training logs, issue tracking, and system changes.
  • Collaborate with regional and global Customer Success peers to share learnings and standardize best practices.
Requirements:
  • 3+ years of experience in Customer Success, Implementation, or Account Management, ideally within SaaS, GovTech, or enterprise environments.
  • Proven experience managing high-touch clients and acting as an embedded resource within client teams.
  • Strong technical acumen; able to support first-line troubleshooting and coordinate issue resolution with product/engineering teams.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong project management and organizational abilities.
  • Bachelor's degree or equivalent in Business, IT, Communications, or related field.
Preferred Qualifications:
  • Experience working with or supporting government entities or regulated environments.
  • Ability to work independently and represent the brand with professionalism and credibility.
  • Understanding of customer success metrics and usage tracking tools.
  • Experience with the implementation of B2B SaaS platforms and working with cross-functional internal teams.
  • Familiarity with customer success metrics such as NPS, CSAT, adoption rate, and time to value.
  • Previous experience in a high-growth, startup, or tech-forward organization.
  • Exposure to tools like Salesforce, Intercom, Looker, or similar platforms.

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