Executive Operations Support Specialist

16 hours ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeOperations Full time $2,000 - $3,000
Job Role

We are seeking a highly capable professional to support our leadership team in optimizing firm-wide operations and driving business growth.

This role goes beyond administrative support; it is designed for a proactive professional who can oversee cross-departmental initiatives, support client services, and contribute to the firm's sales and marketing efforts.

Key Responsibilities
  • Core Focus
  • Support the Operations Manager in overseeing firm-wide initiatives and workflows.
  • Route inquiries efficiently to relevant departments and monitor timely resolution.
  • Track progress on departmental initiatives and provide regular updates to leadership.
  • Assist in designing, implementing, and improving workflows for efficiency.
  • Client Services & Experience
  • Monitor client communications to ensure consistency and high-quality service delivery.
  • Support the implementation of service standards and client satisfaction metrics.
  • Collaborate with leadership to identify and proactively resolve client service issues.
  • Reporting & KPI Management
  • Compile reports on firm-wide metrics, including operations and client services.
  • Support data analysis to identify opportunities for performance improvement.
  • Flag delays, risks, or bottlenecks impacting departmental KPIs.
Requirements
  • Bachelor's degree in Business Administration, Operations Management, Communications, or a related field.
  • Minimum 5 years of experience in operations, project coordination, or executive support.
  • Proven ability to handle cross-departmental reporting and KPI tracking.
  • Law firm or legal services experience is preferred but not required.
  • Native-level fluency in English with excellent verbal and written communication.
  • Strong organizational, research, and planning skills.
  • Analytical mindset with the ability to translate data into actionable insights.
  • Comfortable engaging with external stakeholders and business partners.
  • Proactive, tech-savvy, and solutions-oriented.

Technical Proficiency (Required)

  • monday.com: Highly proficient in setting up boards, automations, dashboards, and workflows for task tracking and project planning.
  • AI Tools: Highly adaptable, with demonstrated ability to leverage AI functionalities to improve efficiency, reporting, and decision-making.
  • CRM: Salesforce or similar.
  • Productivity & Scheduling: Google Workspace, Microsoft Office, Dialpad, Zoom.
Benefits Package
  • Paid Leave: U.S. federal holidays, 5 days paid annual leave, 5 days paid sick leave, and local holidays after 12 months.
  • Performance Bonuses: Based on KPIs and project impact.
  • Regular Remuneration Reviews: Benchmarking against performance and market standards.

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