Technical Network Support Specialist

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeNetwork Full time $70,000 - $95,000

Role Overview

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We are seeking a highly skilled Network Support Specialist to provide end-to-end technical assistance to our global customer base.

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The ideal candidate will have extensive knowledge of SDWAN, Internet, and related services, as well as proficiency in configuring LAN setups (routers, firewalls) and Microsoft operating systems.

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Key Responsibilities:

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  • Provide expert support for customers with a focus on SDWAN, Internet, and related services.">
  • Troubleshoot and configure basic LAN setups (routers, firewalls) and Microsoft operating systems.">
  • Support the provisioning and onboarding of new customers for managed services.">
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery.">
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.">
  • Maintain excellent customer relationships by delivering outstanding support.">
  • Mentor and train fellow engineers on complex technical issues and solutions.">
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Required Skills and Qualifications:

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  • Bachelor's degree or equivalent experience.">
  • 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Versa Networks preferred).">
  • CCNA/CCNP certifications are highly desirable.">
  • Strong firewall configuration experience (Fortinet preferred).">
  • Deep understanding of BGP, OSPF, VRRP.">
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.">
  • Familiarity with SOC 2 compliance and processes.">
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Benefits:

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  • A dynamic work environment that celebrates innovation and strategic thinking.">
  • An opportunity to shape the future of business communication.">
  • Flexible time off and employee referral bonuses.">
  • A room to grow at a high-growth company.">
  • A fun and collaborative team culture.">
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About Your New Role

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This is a Full-Time, 100% Remote opportunity with multiple shift options available. Mandarin fluency is required.

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