AV Support Specialist

1 day ago

Mabalacat, Central Luzon, Philippines beBeeAutonomous Full time $40,000 - $60,000
About The Job

As an AV Support Specialist, you will be the first point of contact for customers interacting with cutting-edge autonomous vehicle technology. Your role will involve resolving customer concerns and providing exceptional support to ensure a seamless experience.

  • Champion Customer Success: Demonstrate empathy and understanding while resolving customer concerns related to autonomous vehicle functionality, operations, and services.
  • Deliver High-Quality Support: Provide superior customer support by handling complex inbound or outbound customer issues across multiple modalities.
  • Navigate Complex Issues: Efficiently work on both ticket-based cases and phone interactions, resolving escalated issues related to AV performance, trip anomalies, technical glitches, or general inquiries.
  • Drive Continuous Improvement: Perform root-cause analysis on recurring AV-related issues, identifying trends and presenting actionable findings to improve the overall AV experience.
Required Skills And Experience
  • Experience in a customer-facing role within retail, hospitality, or a customer service contact center environment.
  • Demonstrated comfort and proven ability to operate effectively and efficiently across multiple communication modalities.
  • Proven ability to quickly learn and understand complex technical systems, particularly within a rapidly evolving field like autonomous vehicles.
  • Strong verbal and written communication skills in English, essential for clear and concise interactions with diverse customers.
Preferred Qualifications
  • Effective Communication and Stakeholder Management.
  • Customer-Centric and Service-Oriented.
  • Executional Excellence and Operational Efficiency.

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