Consumer Service Expert

1 day ago


Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱150,000 - ₱250,000

Key Responsibilities of the Consumer Support Analyst:

  • Respond promptly to user inquiries, delivering clear and helpful information.
  • Investigate and resolve consumer issues related to cashback discrepancies, missing rewards, or account concerns.
  • Troubleshoot problems by reviewing consumer accounts and system data to provide accurate resolutions.
  • Manage workflows related to problem investigation, solution implementation, and user education.
  • Break down current workflows into smaller, more efficient tasks to enhance the service process.
  • Act as a consumer advocate by understanding user challenges and working toward a positive resolution.
Requirements

Qualifications:

  • At least College level
  • Strong analytical skills and critical thinking abilities for solving consumer issues.
  • Excellent written communication skills for clear and effective responses.
  • Ability to manage multiple tasks and work efficiently in a fast-paced environment.
  • High attention to detail and a customer-first approach.


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