Healthcare Expert

3 weeks ago

Cebu City, Central Visayas, Philippines Metacom Careers Full time
Healthcare Expert (6 mos. Voice/Blended Exp.)

Responsibilities

  • Handle inbound and outbound calls related to healthcare inquiries, claims, and policy information.
  • Process medical claims, billing, and insurance verification accurately.
  • Assist members, providers, or clients with healthcare-related concerns in a timely manner.
  • Ensure compliance with HIPAA and other data privacy regulations.
  • Document all transactions and interactions in the CRM system.
  • Provide accurate information and resolve issues with empathy and professionalism.
  • Collaborate with internal teams to address escalations and complex cases.
  • Meet performance metrics including quality, productivity, and customer satisfaction.

Qualifications

  • At least a SHS graduate
  • Minimum of 6 months of call center experience
  • Amenable to work onsite in Mactan Newtown, Lapu-Lapu City, Cebu
  • Salary package up to 23K
  • Specifics: Should be spontaneous and have good critical thinking
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Health Care Provider
Industries
  • IT Services and IT Consulting

Note: The listing includes additional job postings and location details that are not part of the core role description above. This refined description focuses on the Healthcare Expert responsibilities and qualifications relevant to the role.


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