Remote Customer Experience Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeSupport Full time ₱184,800 - ₱244,000
Customer Support Opportunity

We're seeking skilled professionals who can deliver outstanding customer experiences in a fully remote environment.

  • This role involves responding to customers via chat, email, or phone in a professional and friendly manner.
  • Key responsibilities include handling inquiries related to product information, order tracking, returns, and account concerns.
  • Successful candidates will use Gorgias and Shopify to manage tickets and provide fast, accurate support.

Competitive Compensation: Our pay is competitive with annual performance-based increases.

Paid Time Off: We offer paid time off so you can rest and recharge.

Health Benefits: You'll have health and dental insurance or a health stipend to make you feel your best.

Holiday Bonuses: We appreciate your hard work with holiday bonuses.

Fully Remote Setup: Work from anywhere you're comfortable.

Requirements:
  • Excellent written and spoken English communication skills are essential for this role.
  • At least 1 year of hands-on experience with both Shopify and Gorgias is required.
  • Independence and the ability to handle multiple conversations at once are crucial.
  • Empathy, patience, and reliability when addressing customer concerns are necessary.

Apply now if you're experienced with Shopify and Gorgias and excited about delivering outstanding customer experiences from home.

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