Senior Customer Service Manager

7 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

As a customer service manager, you will be responsible for overseeing the daily operations of our support team.

The role involves ensuring that all customer inquiries and issues are addressed promptly and effectively. You will lead by example, mentoring team members, and fostering a positive work environment.

Your key responsibilities will include:

  1. Managing team performance and productivity metrics to identify areas for improvement and develop action plans.
  2. Providing guidance and feedback to team members to enhance their performance.
  3. Developing processes to improve team efficiency and customer satisfaction.
  4. Ensuring compliance with company standards and procedures.

You will also be required to:

  • Bachelor's degree in Business, Management, or a related field.
  • Proven experience in a customer support role with leadership responsibilities.
  • Strong interpersonal and communication skills, with the ability to motivate and lead a team.
  • Excellent problem-solving abilities and conflict-resolution skills.
  • Experience with customer support software and tools.

Nice to have:

  1. Knowledge of the software industry.
  2. Previous experience implementing process improvements in a support environment.

This is an exciting opportunity to take your career to the next level and make a real impact on our customers' lives.

We are looking for someone who is passionate about delivering exceptional customer service and has the skills and experience to lead a high-performing team.

If you are a motivated and results-driven individual who is looking for a new challenge, we encourage you to apply.

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