Customer Service Rep

14 hours ago

Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time $3,000 - $6,000 per year
Job Description:

Are you passionate about delivering outstanding customer service? We're looking for a Customer Service Pro to join our fast-growing and supportive team. As a key player in our customer service department, you will be the first point of contact for our valued clients, providing them with exceptional support and ensuring every interaction leaves a positive, lasting impression.

Key Responsibilities:

Respond promptly to customer inquiries across multiple channels (phone, email, live chat, etc.)

Provide accurate and helpful information about our products and services

Resolve customer complaints and issues with empathy, professionalism, and efficiency

Maintain accurate records of customer interactions and transactions

Collaborate with team members and other departments to ensure a seamless customer experience

Contribute to the improvement of service processes and customer satisfaction initiatives

Stay informed about new products, services, and company policies to deliver accurate support

Qualifications:

At least high school or senior high school graduate

Previous customer service experience is preferred

Excellent verbal and written communication skills

Strong problem-solving and conflict-resolution abilities

Ability to work efficiently both independently and in a team-oriented environment

Proficient in customer support software and Microsoft Office tools

A positive attitude with a commitment to delivering exceptional service

Bring the following:

2 copies of Resume

1 Valid ID

Vaccination Card

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