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Hospitality Support Specialist

2 weeks ago


Manila, National Capital Region, Philippines Guesty Full time

Greetings Are you passionate about delivering exceptional customer experiences? As a Customer Experience Specialist at Guesty, you'll be the face of our brand, ensuring our guests receive top-notch support. Your technical expertise and excellent communication skills will help us achieve our goals.

In this role, you'll be responsible for:

  • Responding to customer queries in a timely and accurate way, via email, chat or phone
  • Providing step-by-step technical help, both written and verbal, with great attention to details
  • Diagnosing customer issues, solving problems and helping with queries about their account
  • Managing a ticket queue based on priority and SLA protocols
  • Share and contribute to the knowledge base
  • Working closely with our developers and technical teams to ensure customer satisfaction