Customer Service Specialist

1 month ago


Manila, Philippines J-K Network Services Full time

BENEFITS: Mandated Benefits (SSS, PhilHealth, Pag-IBIG, etc.)HMO and Insurance CoverageAllowancesFree Training/SeminarsSalary Increase/Performance EvaluationOther Benefits to Be Discussed During Job OfferCOMPANY PROFILE:A leading BPO company providing top-notch customer and technical support services to global clients.Position: Customer Service SpecialistCompany Industry: BPOWork Location: HM Tower, W Geonzon St, Cebu CitySalary: Php 24,000Work Set-Up: On-siteJOB REQUIREMENTS:High School Graduate, Associate's Degree, or completed at least 2 years in collegeMinimum of 6 months of BPO experience6 months of technical support experience6 months of chat support experienceAmenable to rotating shiftsJOB RESPONSIBILITIES:Provide customer support via chat and other communication channelsAddress customer inquiries and resolve issues effectivelyHandle technical escalations and provide troubleshooting assistanceDocument customer interactions and maintain recordsDeliver exceptional service to meet client satisfaction standardsRECRUITMENT PROCESS: ONLINE INTERVIEWInitial InterviewFinal Interview



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