Customer Support Expert for Dynamic Client Interactions

18 hours ago


Cebu City, Central Visayas, Philippines XtendOps Philippines Full time
Overview of the Role

XtendOps Philippines is seeking a highly skilled Senior Frontline Support Representative to provide exceptional customer support. This role involves delivering top-notch service, addressing client queries, and ensuring overall satisfaction.

Compensation Details

The starting hourly compensation for this position is $3.50+. This amount may vary based on location and experience.

Responsibilities
  • Provide timely and effective solutions to client issues via various channels (inbound/outbound calls, live chat, and email).
  • Maintain strong communication skills and adopt a customer-centric approach to ensure high levels of client satisfaction.
  • Work onsite, collaborating with the team to achieve shared goals.
Requirements
  1. A minimum of 1 year of blended experience in BPO environments, encompassing inbound, outbound, live chat, and email support.
  2. Demonstrated ability to build rapport with clients through excellent communication skills and a customer-focused mindset.
About Us

XtendOps is a dynamic organization that values its employees and strives to create an environment where they can grow professionally. If you possess a passion for delivering outstanding customer support and meet the necessary qualifications, we encourage you to apply.



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