Customer Service Representative
4 days ago
At Interactech Solutions Inc, we are seeking a highly skilled Customer Service Representative to join our team.
Key Responsibilities:- Provide exceptional assistance to customers through various communication channels, ensuring timely and professional resolution of their concerns and inquiries.
- Evaluate customer requests and escalate issues to relevant departments in accordance with established Standard Operating Procedures (SOPs).
- Ensure accurate and transparent information sharing with customers, aligning with their specific needs and concerns.
- Foster strong relationships with internal teams and maintain effective communication channels to drive seamless collaboration.
- Conduct thorough follow-ups on customer issues, collaborating closely with relevant departments to resolve concerns efficiently.
- Act as a brand ambassador by promoting company products and services through various communication methods.
- Perform general administrative tasks, including reporting, documentation, and data management.
- Maintain the confidentiality and security of client databases, adhering to strict protocols to prevent unauthorized access or disclosure.
- Minimum High School Diploma required; experience in the Customer Service industry is an added advantage.
- Demonstrate strong English and Tagalog communication skills (oral, written, and listening) to effectively engage with diverse customers.
- Willingsness to work flexible schedules, including weekends and public holidays, to cater to customers' needs.
We offer a competitive salary range of $45,000 - $55,000 per annum, commensurate with experience, reflecting the importance of this role in delivering exceptional customer service.
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Customer Service Representative
3 weeks ago
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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