Front Desk Hospitality Specialist

3 weeks ago


Manila, National Capital Region, Philippines Hotel Okura Manila Full time
Hotel Receptionist

We are seeking a highly skilled and customer-focused Hotel Receptionist to serve as the first point of contact for our guests and manage all aspects of their accommodation.

Key Responsibilities:

  • Perform check-in and check-out tasks with accuracy and efficiency
  • Manage online and phone reservations, ensuring seamless communication with guests
  • Inform customers about payment methods and verify credit card data to maintain confidentiality
  • Register guests, collecting essential information such as contact details and stay dates
  • Welcome guests upon arrival and assign rooms efficiently
  • Provide detailed information about the hotel, available rooms, rates, and amenities to enhance the guest experience
  • Respond promptly and professionally to clients' complaints, resolving issues in a timely manner
  • Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished to meet guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees
  • Maintain accurate records of bookings and payments

Requirements and Qualifications:

  • Self-confidence and strong interpersonal skills
  • Proficiency in computer skills, particularly in hotel management systems
  • A minimum of 1-2 years of experience in hotel, retail, or similar customer-focused environments
  • Reliable transportation and flexibility to work varying schedules, including holidays and weekends
  • Strong verbal, written, and communication skills
  • Attention to detail and commitment to exceptional service

Estimated Salary: $25,000 - $35,000 per annum, depending on experience and qualifications. Our team at Hotel Okura Manila values dedication, hard work, and a passion for delivering outstanding customer service.



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